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Equipping followers of Christ to engage in their everyday work as the work of God, so workplaces are invigorated, communities flourish and culture is renewed to the honor and glory of the Lord.

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Friday, February 27, 2015

The DADI Plan Part 2

When it comes to making intentional faith-at-work connections, it happens best when the connections are specific, measurable and relevant. 

Last week I introduced a "thought template" called The DADI Plan. Today, I'll complete the process by explaining the final step in the Plan: Implementation. 

When it comes to being intentional about living out the implications of our faith in the workplace, our aspirations will remain in the realm of "good intentions" until there is a S.M.A.R.T. plan of action:

S = Specific
M = Measurable
A = Attainable
R = Relevant
T = Time-Oriented

Although the S.M.A.R.T. acronym is often attributed to Peter Drucker, is believed to have first been coined by George T. Doran, in the November, 1981, issue of Management Review. For a concise explanation of S.M.A.R.T., see the Wayne State University summary here.       
 
The point is, a good plan of implementation has specific and measurable objectives that are not only attainable (no "pie-in-the-sky"), but relevant to our situation, and accomplished within a certain time-frame (not "by-and-by").

In the case of Don Flow, whom I am using here as an example, if he were employing The DADI Plan to think through the implications of his faith for customer service, the final step in his DADI Plan process might look something like this:

I will put kiosks into the showroom floor that will enable employees to show customers all the information they need to make a good decision regarding the purchase of a car.

I will require employees to give customers a realistic estimate of the time it will take to fix their cars, with the commitment that if it takes longer, we will deliver the car at our own inconvenience--not the customer's.

I will require my employees to make only one call to explain the repairs needed, and the price. If the problem is misdiagnosed and the problem costs more, we will eat the difference.

If we do not fix the car right the first time, we will not charge for the second. If it takes a second time, we will pick up the car and return it fully detailed, with a full tank of gas.

I will implement these policies over the next 9 months.

For a copy of the complete DADI Plan as I speculate Don Flow might have filled one out, based on what I know about his beliefs and practices, click here. 

Click on the names below for more samples:

William Wilberforce

George Washington Carver


For a blank electronic template to use for yourself, click here  [Downloaded Word file.]


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1 comment:

  1. Hi, Readers. I'm going to do something I rarely do. I'm going to make a comment on my own post! I was having coffee this afternoon with a good friend who took exception to today's post. He rightly pointed out that if our plans are limited to what we think is "attainable" [the A in S.M.A.R.T.], we will limit our thinking, and we may miss what is "possible with God, but impossible with man." I agree! Sometimes God does things through us that we never dreamed possible! If we limit our action plans to what we think is "attainable," we will miss the "unattainable" that God may have in mind for us. Great point! I agree! Use the Planner with that big caution. Sometimes we can "plan" the best out of the picture. Thanks, my friend! [And thanks for the coffee, too.]

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